Títle: Customer Support Specialist ll The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.

Train and support interns or new team members on daily execution tasks and best practices. Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

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English skills as this position will have a significant impact in US-based operations We bring together the technology, people, and transportation capacity they need, using real‐time data from millions of shipments to guide smarter decisions. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

📌 Customer Operations Advisor (Hermosillo)
🏢 Uber Freight
📍 Hermosillo