As a Key Accounts Customer Care Associate I, you will provide foundational support to customers by assisting with order management, shipment tracking, and general customer inquiries. This role focuses on delivering timely, accurate service while developing knowledge of ADI products, systems, and processes. Working under close supervision, you will learn to navigate customer interactions, support order fulfillment activities, and collaborate with internal teams to ensure a positive customer experience.

Help ADI be the customer's top choice by delivering responsive and professional customer service. Build your business knowledge and customer service skills while learning the tools and processes that drive customer success

JOB DUTIES:

- Performs routine data entry and updates customer and order records accurately.

- Tracks basic order status and communicates shipping dates or lead times using approved information.

- Responds to incoming calls and emails using standard procedures and prepared resources.

- Assists with part substitutions and related order updates according to established guidelines.

- Maintains accurate documentation of customer interactions and request status.

- Escalates questions or issues outside of standard procedures to a supervisor or experienced team member.

- Follows team instructions and supports daily work priorities as assigned.

- Learns company products, systems, and support processes through on-the-job guidance.

YOU MUST HAVE:

- 0-1 year of experience in customer service, administrative support, sales support, or a customer-facing role.

- Full conversational English, with the ability to communicate professionally both verbally and in writing.





- Strong communication and customer service skills, including professional email correspondence and follow-up.

- Attention to detail and ability to follow established processes (SOPs) while maintaining accuracy.

- Critical thinking and problem-solving mindset, with a willingness to learn and take ownership of customer requests.

WE VALUE:

- An ability to learn quickly

- Ability to multitask

- Being proactive
- A bias for action

WHAT'S IN IT FOR YOU?

- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.

- A collaborative and inclusive work environment where your contributions are valued.

- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.

- Access to cutting-edge tools, resources, and a supportive team to help you excel.

- The chance to work with a global, innovative company shaping the future in its industry.

ABOUT US

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water,



and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most.

Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com .

You can find out more about how the talent community works here: Resideo Talent Community Terms (https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo-Talent_Community_Terms.pdf) . Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

If a disability prevents you from applying for a job through our website, request assistance here. ([email protected])

Job Identification: 19366

Job Category: Customer Service

Job Schedule: Full time

Incentive Eligible N/A

Business ADI General Distribution

Hiring Salary Range We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

At ADI, we bring together diverse individuals to build the future of homes. ADI is an equal opportunity employer.

📌 Customer Service Associate I (Santiago de Querétaro)
🏢 Adi Global Distribution
📍 Santiago de Querétaro