Eaton’s IS AER ITD division is currently seeking a Customer Service Manager. ## The Customer Service Manager will manage the Customer Representatives’ team with the objective to maximize customer satisfaction and increase performances.

The Customer Service

Manager will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty. This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.

This includes working with sales, planning, supply chain, operations, and quality. Manage all aspects of the Customer relationship and daily interactions.

Support Order

Management to ensure accurate and timely Order processing and returns. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.





Follow up on quotes and monitoring quotes Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions. Team with Supply Chain Management and Operations to expedite urgent Customer needs.

Team Management: Manage the Customer Service Representatives team. Implement and participate in rituals with key local interfaces (Planning Supply Chain, Quality, Sales, Finance …). Ensure that Customer Service Representatives are adequately trained. ## Bachelor’s Degree in Business, Marketing, related or approved field from an accredited institution required. ~5 years of experience in customer service, contract administration or related experience. ~Work experience with SAP and/ or MFG Pro Work experience in a customer support role for technical products Proficiency or knowledge of ERP systems.

Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment Demonstrated experience working with MS Office software package Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner Customer service skills and aptitude

📌 Customer Service/ Manager Positions (Metepec)
🏢 Eaton
📍 Metepec