Customer Service Representative – Customer Support

Sunstrong is a growing integral electronics manufacturing company serving world-class customers. We are looking for a Customer Service professional to join our team and help ensure excellent customer communication, service, and coordination.

Join our growing team and be part of an international company!

- Position Purpose
- Provide timely and professional support to customers by serving as a communication link between the customer and internal departments. The position is responsible for following up on customer requests, coordinating internal responses, maintaining accurate information, and ensuring that customer concerns are properly communicated and addressed.

Key Responsibilities

- Serve as a primary point of contact for routine customer inquiries, requests, and follow-ups.
- Receive, document, and communicate customer requirements to the appropriate internal departments.
- Follow up on open customer requests and ensure timely responses.
- Coordinate internally with Quality, Engineering, Production, and other relevant departments to obtain information required by customers.
- Support the preparation and communication of customer reports, updates, and requested information.
- Maintain updated records of customer requests, issues,



and follow-up actions.
- Monitor pending customer-related issues and provide status updates to the appropriate stakeholders.
- Escalate customer concerns that require management or specialized support.
- Support customer meetings, audits, and visits by preparing requested information and coordinating internal participation.
- Identify recurring customer concerns and communicate them to the corresponding departments for follow-up.
- Maintain professional and effective communication with customers at all times.
- Support the implementation and maintenance of customer service procedures and standards.

Scope of Responsibility

- This position is primarily focused on customer communication, request follow-up, information coordination, and internal support. It does not have direct responsibility for shipment planning, transportation coordination, customs operations, or logistics execution.

Key Competencies

- Customer-oriented attitude
- Effective verbal and written communication
- Follow-up and organizational skills
- Problem-solving ability
- Cross-functional coordination
- Attention to detail
- Ability to prioritize multiple requests
- Professional communication in English and Spanish

📌 Customer Service Representative (Torreón)
🏢 Sunstrong International Industrial
📍 Torreón