We're Hiring: Customer Service Specialist – Insurance & Assistance

Location: Hybrid / Remote Monthly Compensation: $23,604 MXN + Annual Bonus Position: Full-Time Start Date: February 23, 2026 Meet & Greet Dates: January 22 & 27, 2026

Are you ready to take your customer service career to the next level? We're looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.

Why Join Us?

Flexible Work Model: Hybrid or remote options based on role and business needs

Competitive Compensation: Monthly income plus performance and annual bonuses

Balanced Schedules: More relaxed than traditional customer service roles

Career Growth: Ongoing training and development opportunities

General Exposure: Support customers in an international service environment

What You'll Do

Deliver world-class customer service over the phone Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance Support customers with account-related inquiries and preventive outreach Accurately document customer interactions,



claims, and account updates Build trust through a customer-first, empathetic approach Handle complaints and escalations professionally Navigate multiple systems while meeting quality and compliance standards

What We're Looking For

English Fluency: Required Customer Service Experience: Assistance, support, or call center experience preferred Strong communication and de-escalation skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Proficiency with computers, including MS Word and Excel

Schedule Requirements

Service Window

- Monday–Friday: 8:00 am – 9:00 pm ET
- Saturday–Sunday: 10:00 am – 6:30 pm ET

Training Schedule: • Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)

Compensation Breakdown

Base Salary: $18,100 MXN Savings Bonus: $2,353 MXN Grocery Vouchers: $2,353 MXN Restaurant Vouchers: $798 MXN

Total Monthly Compensation: $23,604 MXN Annual Bonus: Up to $26,062 MXN

Ready to make an impact? Apply now and take the next step in your career!

Israel Concha

Founder and Executive Director New Comienzos NGO

📌 Customer Service Specialist Insurance & Account Support (Guanajuato)
🏢 New Comienzos
📍 Guanajuato