At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Customer

Success ( who will take immediate ownership of our SMB customer relationships as they begin their AlertMedia customer journey. The Customer (Onboarding) Specialist serves as a product expert and project manager throughout a scaled experience. As part of AlertMedia's larger Customer Success team, Onboarding Specialist believe that implementation sets the tone for our long-term partnership, leading to customer advocacy and future renewals.

They are determined to navigate customers through a successful deployment, driving time to value and ensuring a seamless post-implementation handoff to the Customer Success Manager. As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! You are an accomplished Customer Onboarding/Implementation Specialist with proven success in effectively implementing and onboarding a project or software with SMB customers.

You naturally approach situations with a solution-driven mindset and embrace a hybrid approach of enabling customers with hands-on and self-service training formats. You are a dedicated customer advocate and enjoy working cross-functionally to drive immediate value and develop innovative solutions for our varied customer base. Lead initial customer kickoff meeting, initiating conversation on goals and setting mutually agreed upon expectations for the implementation project and timeline Clearly communicate action items across internal and external teams and provide regular project updates to the customer Sensitively manage and interpret data,



consulting on data imports and automations Strategize with the larger Customer Operations team to provide industry-specific best practices and proven AlertMedia solutions, accounting for customer goals and use cases Diligently manage implementation milestones and overall project status internally in Gainsight Experience using a CRM system such as: Salesforce, Gainsight, HubSpot, Zendesk Excellent project management skills with proven ability to prioritize competing tasks Must have strong English language skills – written and verbal Enthusiasm in collaborating with all members of our team (Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering) This is a hybrid role, 2 days a week in the Reforma area of Mexico City where you'll get to collaborate with other Customer Operations, Engineering and Product Engineering team members 100% Employer-Paid Medical, Dental, and Vision Coverage Generous Vacation and Holiday Policy Monthly Work-from-Home Stipend Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers.

Come join us in our mission to save lives and minimize loss through effective communication. AlertMedia does not currently sponsor applicants for work visas. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy –

📌 Customer Success (Onboarding) Specialist (Irapuato)
🏢 AlertMedia
📍 Irapuato