Description Customer Success & Client Retention Expert – Remote Part-Time ( Location: Customer Success & Client Retention Expert to strengthen customer relationships, improve retention, and deliver an exceptional client experience throughout the customer lifecycle. This is not a reactive support role. You'll take ownership of customer success initiatives by proactively engaging clients, identifying churn risks, improving onboarding, and implementing retention strategies that increase customer satisfaction and long-term loyalty.

You'll collaborate closely with leadership, sales, and operations to ensure every client receives ongoing value while helping the business improve retention and customer health.

Customer

Success & Relationship Management Ensure customers consistently receive value from the company's services. Support renewal conversations and identify opportunities to expand customer relationships. Support new client onboarding to ensure a smooth transition.

Customer

Feedback &

Experience Collect customer feedback through meetings, surveys, and ongoing conversations. Collaborate with internal teams to improve products, services, and customer experience. Reporting & Customer Health Monitor and report on customer success metrics, including: Customer Retention Churn Rate Net Promoter Score (NPS) Customer Satisfaction (CSAT) Maintain accurate CRM records and customer health updates. Identify patterns, risks, and opportunities through data analysis. Excellent relationship builder with strong interpersonal skills. Organized and comfortable managing multiple customer relationships. Self-motivated and successful in remote environments.

Proven experience in: Customer Success Client Success Account Management Client Retention Core Skills Strong understanding of: Customer lifecycle management Customer retention strategies Relationship management Customer engagement Experience using CRM platforms such as:



HubSpot Salesforce Similar CRM systems Strong analytical and problem-solving skills. Excellent written and verbal English communication. Ability to interpret customer feedback and performance data.

Ability to work independently in a remote environment.

Experience in: SaaS Real Estate Service-based businesses Familiarity with customer success platforms such as: Support onboarding for new customers. Update CRM records and customer success plans. You'll help customers achieve long-term success by strengthening relationships, improving retention, and creating exceptional customer experiences that drive loyalty and business growth.

Customer Retention Rate Customer Churn Rate

Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Engagement Renewal Rate Customer Health Scores CRM Accuracy Adaptable part-time remote role. High ownership and direct impact on customer experience. Opportunity to shape customer success strategies as the company grows. Long-term career growth opportunities in Customer Success and Client Experience.

Application Review Spark Hire Intro

Video (3–5 minutes) Client Interview Offer & Onboarding Spark Hire 3–5 minute Intro Video . Instead of multiple initial screening calls, you'll have one opportunity to introduce yourself, share your customer success experience, explain how you've improved customer retention, managed client relationships, reduced churn, and helped customers achieve long-term success. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you'd like before submitting it—only your final version will be reviewed. for your Spark Hire invitation after applying. If you're passionate about creating exceptional customer experiences, building lasting client relationships, and driving customer retention through proactive engagement, we'd love to hear from you. Apply today and help shape a customer experience that drives long-term success.

📌 Customer Success Representative (México)
🏢 Pavago
📍 México