Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: fastest-growing tech companies in the UK So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting We've rebuilt core consumer finance products from scratch, loans, credit cards, and car finance, delivering money to customers in minutes instead of days. credit card product in Mexico and building our founding local team.

Customer support is critical to our success. Many of our customers are entering the formal financial system for the first time, and the way we support them matters deeply.

Customer Support

Agent to help deliver an excellent, friendly, and trustworthy experience to our credit card customers in Mexico. junior, hands-on role You'll be on the front lines of customer interaction, helping people understand their credit card, payments, balances, and next steps.

Answer Customer Questions

Respond to customer inquiries via chat, email, and eventually phone. Help customers understand their credit card, balances, due dates, payments, and app features. Learn the Product Deeply Become an expert in our credit card product, app flows, and customer policies.





Improve Support Quality Over Time

Flag recurring customer issues or unclear processes to your manager. Spanish (English is a plus). Comfort using digital tools (support platforms, internal dashboards, messaging tools). Nice to Have Previous experience in customer support, call centres, or service roles.

Experience supporting financial products (banking, credit cards, lending). Documenting interactions accurately in our support systems. Following internal policies related to security, compliance, and customer data. Helping ensure customers feel supported, informed, and respected. You help customers feel confident using their credit card.

Quality: You deliver accurate, friendly, and consistent support. You collaborate with other support agents and operations teams. Support interactions are well-documented. the opportunity to scale up one of the world's most successful fintech companies Versátil working: Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls Health coverage: support for your physical and mental wellbeing, including private health cover Retirement & savings: long-term financial wellbeing through retirement savings plans Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations Check out our blog!

📌 Customer Support Agent Mexico Credit Card Team (Toluca de Lerdo)
🏢 Lendable
📍 Toluca de Lerdo