With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. You'll also be part of a general team that includes its portfolio of metasearch brands.

Hospitality is all about taking care of others, and it defines our culture. If you come with some computer networking or technical knowledge, even better. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly.

Please note we can only consider candidates who are able to speak and write Spanish and English. Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (Answer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with) Provide outstanding service Accurately and efficiently log all contacts in our CRM (Salesforce) Shift Information: Shifts are typically scheduled between 7:00 am CST and 12:00 pm CST.

While this is the most common range, start times may occasionally vary based on business needs, including overnight work. During peak times/seasons, we may request that you work some overtime,



but we'll always plan ahead to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate.

CV's should be submitted in English. You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You speak both fluent English and Spanish. You will be required to speak regularly with our Spanish speaking customers.

You must also be able to write in English and Spanish for Digital communications. Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You use your experience and personality to provide excellent service Excellent social skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware. Private health, dental, and life insurance Monthly social events and happy hours We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we're here to support you.

📌 Customer Support Specialist (Hybrid, Mexico City) (Lerdo)
🏢 Opentable
📍 Lerdo