MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.

Technical Service

Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Mexico City for our hybrid working model. Cool things you'll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case.

In Technical

Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be.

And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. It's important for candidates to check off these boxes:



Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching Experience building and maintaining complex mission-critical production database systems Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

Broad awareness of customer workloads and use cases, including performance, availability, and scalability Experience analyzing issues holistically, from the application tier through the database, down to the storage Experience managing large scale databases (e.g.

Experience using or managing MongoDB Experience using distributed version control systems, and in particular git Experience using any cloud services stack such as AWS, Azure or GCP Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.



You will complete New Hire Training You will also complete the MongoDB Certified DBA Associate exam In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics.

About

MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.

Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.

It's what makes us MongoDB. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. MongoDB is an equal opportunities employer.

📌 Customer Technical Service Engineer (Iztacalco)
🏢 Mongodb
📍 Iztacalco