Data Analyst HYBRID- MUST LIVE IN MEXICO CITY , MEXICO About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants.

We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

Are you a passionate data analytics with a knack for data? Analytics & Insight Delivery · Own the end-to-end delivery of complex analytical initiatives — from framing the business question and scoping the analysis through execution, presentation, and follow-through on stakeholder action. Support ad-hoc analysis for Tillster customers, executives, and internal stakeholders — going beyond data retrieval to provide interpretive framing and actionable recommendations with a clear point of view. · Challenge assumptions in business requests where data tells a different story.

Design and support A/B test experiments with statistically valid methodology — including hypothesis definition, sample sizing, success and guardrail metric selection, and results analysis.

Google

Analytics &

• Data Collection · Act as the team's primary Google Analytics subject matter expert. BI Development &

• Semantic Layer · Design, build, and maintain high-performing Explores and dashboards in Looker for business stakeholders including Marketing, Product, Finance, Engineering, Account Management, and Support/Operations — owning deliverables end-to-end with minimal re-work. · Develop LookML for owned domains to a high quality standard — including complex dimensions, measures, derived tables, and Explore configurations. Ensure all LookML is documented, tested, and consistent with organisation-wide semantic layer standards. · Proactively maintain the accuracy and consistency of production Explores and dashboards as underlying data warehouse structures change. Data Quality &

• Platform Collaboration · Own the accuracy and freshness of all data products in scope. Proactively identify and investigate data quality issues — with root-cause evidence — and partner with Analytics Engineers and Data Engineers to resolve upstream problems promptly. · Write high-quality,



performant SQL — including complex window functions and CTEs — and collaborate with Data Engineers on query optimisation, compute cost efficiency, and derived table design for owned analytical workloads. · Collaborate with Analytics Engineers on LookML architecture and semantic layer design for owned domains — providing analytical requirements that inform model design and validating that data models correctly reflect business logic. · Partner with the Senior BI &

• AI Analyst on customer analytics definitions for segmentation, LTV, and churn use cases. Consume ML model outputs from the Data Science team and surface them accurately in dashboards and analytical narratives. · Understand the structure of data pipelines feeding owned dashboards sufficiently to diagnose data freshness and quality issues, escalate to the correct team, and communicate resolution timelines to stakeholders. Standards, Mentorship &

• Team Development · Own coding standards and analytical best practices for the team — including SQL style guides, LookML conventions, documentation requirements, and PR review processes. Conduct structured code reviews that are substantive, consistent, and designed to build capability in Junior Analysts. · Mentor Junior Data Analysts through paired analysis, direct feedback, and structured review. Build and contribute reusable assets to shared team libraries — including SQL query patterns, LookML components, analysis frameworks, and documentation templates — reducing time-to-delivery for the entire team, not just own work. · Design and build self-serve analytics agents that enable non-technical stakeholders in Marketing, Customer Success, Finance, and Account Management to query data and surface insights in natural language — without raising tickets or requiring analyst intervention.

Configure Cortex

Analyst or equivalent AI-assisted BI platforms to extend self-service beyond traditional dashboard interaction — including semantic model templates and YAML definitions that produce accurate, governed responses to unstructured business questions. · Define quality standards for AI-generated analytical outputs — including accuracy validation, hallucination detection, and a review process before AI-generated insights are shared externally or with executives. · Required with Years of Experience Core Technical Skills (5-7 years total experience) SQL & Data Analysis ~4-5 years · Advanced SQL (window functions, CTEs, query optimization)



· Complex analytical queries and performance tuning Business Intelligence Tools ~3-4 years · Looker expert (LookML development, Explores, dashboards) · Data visualization and self-service analytics design Google Analytics ~2-3 years · GA4 implementation, configuration, and reporting · Tracking strategy and warehouse integration Python/Programming ~1-2 years (preferred) · Data manipulation and automation · Version control (Git) and code review Statistical & Analytical Skills (3-5 years) A/B Testing & Experimentation ~2-3 years Experimental design and statistical testing Statistical Analysis - Trend analysis and anomaly detection AI output validation and quality standards 2-3 years Mentoring junior analysts Project Management - 3-4 years End-to-end analytical project ownership Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals. · Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. · Focus on achieving tangible outcomes and delivering high performance. · Own It: Interview with Data Science Team Final interview with our Data Science Team Leader WHY JOIN TILLSTER Tillster is a global organization that powers digital ordering and customer engagement for some of the world's largest restaurant brands. At Tillster, you will have the opportunity to work with innovative technology, collaborate with talented general teams, help shape the future of intelligent customer experiences, and be part of moving to an AI Native enterprise. We are a growth phase, venture funded company where you have the opportunity to make impact and to collaboratively work with and gain knowledge from colleagues at all levels, all of whom are ground engaged.

Mexico's Federal Labor Law and Constitution prohibit discrimination in hiring and employment practices based on protected characteristics including sex, gender, age, disability, religion, nationality, marital status, health status, sexual orientation, social condition, and other protected categories. (L&E; Global) Accordingly, employers generally should NOT include: · Age limits · Gender preferences · Marital/family status requirements · Pregnancy-related inquiries · Appearance requirements unrelated to the role · Religious preferences · National origin restrictions (unless legally justified) · Salary-history requirements Making a Difference in the Tillster Way Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team.

Follow us on: Tillster: Tillster Careers: LinkedIn: Tillster is proudly an Equal Opportunity Employer No Visa Sponsorship Principals only – no Agencies or calls please

📌 Data Analytics Analyst - Remote (Jesús María)
🏢 Tillster
📍 Jesús María