Join Our Team as a Desktop Support Analyst I Are you driven to solve technical challenges and provide outstanding customer support?

Desktop Support

Analyst I who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite. Play a critical role in empowering staff and users through reliable, responsive technology support. Your work directly supports productivity, learning, and day‐to‐day operations across the organization.

Savings / Monthly 13% cap Major Medical Insurance covers you and your immediate family Ergonomic Chair (remote roles only) 250 pesos monthly stipend for internet and electricity (remote roles only) 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage Your Mission as a Desktop Support Analyst I Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time Install, maintain, and repair computers, servers, peripherals,



and related IT equipment Provide technical support for software applications, databases, and client service platforms Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner Ensure software license compliance across supported environments Maintain accurate inventory records and safeguard the physical security of IT assets Basic computer literacy and familiarity with technical software Desktop Support Analyst I , you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

📌 Desktop Support Analyst I - Remote (León)
🏢 Dyopath
📍 León