At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.

And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Location: Remote (LATAM) Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA's and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication.

As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. Facilitate client onboarding, training, and ongoing support via video, phone, and email. Partner with Sales to define success, demonstrate ROI, and drive retention.

Contribute to training materials and stay updated on system changes. Record activities in Salesforce, gather feedback, and share insights for product improvements.



Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.

RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. Familiarity with CRM/Email Marketing platforms is a significant plus.

Professional fluency in English is required. Professional fluency in Spanish is preferred.

Project Management certification NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. Learn more online at cloudbeds.Best All-In-One Hotel Management System | HotelTechAwards (2025) Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our general team!

Cloudbeds is committed to the full inclusion of all qualified individuals. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

📌 English Communication Coach (Miguel Hidalgo)
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📍 Miguel Hidalgo