? Fertility Clinic Implementation & Client Experience Specialist

? Job Type: Full-Time

? Job Location: Hybrid – Mexico (Remote + Travel within Mexico)

? Schedule: Monday–Friday | 9:00 AM–6:00 PM

? About Us

We are a integral staffing and workforce solutions company connecting talented professionals in Mexico with international organizations. We specialize in building remote and hybrid teams while creating long-term career opportunities with global companies.

? Role Summary

We are looking for a Fertility Clinic Implementation & Client Experience Specialist with hands-on experience in the fertility/IVF industry to support the implementation and adoption of specialized EMR/EHR software across fertility clinics in Mexico.

This is a client-facing position that combines fertility clinical workflow knowledge, software implementation, and client experience.

The ideal candidate understands how a fertility clinic operates from the clinical and patient-care perspective and can work directly with clinic teams to understand their processes, guide them through implementation, and help translate their existing workflows into the software.

? You do not need to be an IT specialist. Technical aspects of the platform can be taught. Strong fertility/IVF clinical experience and an understanding of fertility clinic workflows are essential.

? In This Role, You Will Be Responsible For

? Supporting EMR/EHR implementations across fertility and IVF clinics in Mexico.

? Working directly with clinic teams to understand their existing clinical workflows and operational needs.

? Helping translate fertility workflows and processes into the software platform.

? Guiding clinical teams throughout implementation, onboarding, and software adoption.

? Supporting patient coordination workflows, medication protocols, treatment processes,



and other clinical activities within the platform.

? Serving as a primary point of contact for clinic users during implementation.

? Providing guidance and support to users before, during, and after go-live.

? Explaining software functionality and processes clearly to nurses, coordinators, administrators, and other clinic users.

? Identifying workflow challenges and collaborating with internal teams to support successful implementation.

❤️ Building strong relationships with clinics and ensuring a positive client experience.

✈️ Traveling to fertility clinics throughout Mexico as required for implementations and onsite support.

? To Be Successful in This Role, You'll Need

? Previous professional experience within a fertility or IVF clinic is required.

? Hands-on understanding of fertility/IVF clinical workflows.

? Experience directly supporting or coordinating fertility patients.

? Knowledge of patient coordination, medication protocols, treatment cycles, and general fertility clinical processes.

? ⚕️ Previous experience as an IVF Coordinator, Fertility Coordinator, IVF Nurse, Fertility Nurse, Clinical Coordinator, or similar fertility-clinic role is highly desirable.

? Experience using EMR/EHR software in a healthcare or fertility environment.

?️ Strong client-facing and communication skills.

? Ability to explain clinical processes and software workflows clearly.

? Strong organizational and problem-solving skills.





? Comfortable learning new software and performing basic troubleshooting.

? Advanced English communication skills.

✈️ Availability to travel within Mexico as required.

? Availability to work Monday–Friday, 9:00 AM–6:00 PM.

? Technical / Functional Skills

- EMR/EHR systems
- Fertility/IVF clinical workflows
- Patient and treatment-cycle coordination
- Medication protocol workflows
- Software implementation and adoption
- Client onboarding and support
- Basic software troubleshooting
- Clinical workflow analysis
- Client relationship management

⭐ Preferred Qualifications
- 2+ years of professional fertility/IVF experience.
- Previous experience as an EMR/EHR Super User, Practice Champion, or key software user within a fertility clinic.
- Experience assisting with software implementations, system transitions, or clinic onboarding.
- Previous experience training or guiding healthcare professionals on clinical processes or software.
- Experience working with multiple clinic locations or cross-functional healthcare teams.

? Work Environment

? Hybrid position combining remote work with onsite visits to fertility/IVF clinics.

✈️ Travel is within Mexico and will depend on active implementations and client needs.

? Monday–Friday, 9:00 AM–6:00 PM.

⏱️ Approximately 40 hours per week.

? Company-provided laptop and required software.

? Occasional schedule adjustments may be required based on implementation or client needs.

? Salary Range:

Payroll: $27,000–$35,000 MXN/month

Direct Contractor: $32,000–$43,000 MXN/monthth

⚠️ Important

This position is focused on fertility clinical workflows, software implementation, and client experience.

It is not a medical billing, embryology, cryopreservation, or laboratory role.

📌 Fertility Clinic Implementation & Client Experience Specialist (México)
🏢 Remoto Workforce
📍 México