Descripción de la empresa Perfectly situated at the crossroads of two of Mexico City's most vibrant and culturally rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience vibrant energy, captivating design, and a truly immersive spirit. Surrounded by art galleries, lively parks, and an ever-evolving culinary scene, the hotel captures the city's creative soul through dynamic spaces, local character, and an unparalleled cultural atmosphere. Housed within the architectural masterpiece of renowned architect José Luis Benlliure, a striking mural by Ara Starck sets the tone in each of the hotel's 183 guest rooms and suites—offering a glimpse of the discoveries that await while serving as a captivating focal point amid serene, contemporary interiors.

Our Front Desk

Agent is responsible for delivering exceptional, personalized, and memorable guest experiences by ensuring efficient front desk operations in accordance with Mondrian standards, LQA service expectations, and company policies. Deliver seamless check-in and check-out experiences while anticipating guest needs. Promote hotel services, restaurants, amenities, events,



and local attractions to enhance the guest experience.

Process arrivals, departures, room changes, extensions, and billing accurately using Opera Cloud PMS. Maintain accurate guest records and ensure all information is updated in Opera Cloud. Balance cash, credit card transactions, and daily reports according to hotel procedures.

Coordinate effectively with Housekeeping, Engineering, Concierge, Security, and Food & Beverage to ensure smooth operations. Quality & Brand Standards Consistently comply with Mondrian brand standards and LQA requirements. Ensure the Front Desk area remains organized, clean, and welcoming at all times.

Participate in departmental meetings, training sessions, and continuous improvement initiatives. Previous experience in Front Office within a luxury or lifestyle hotel preferred. Proficiency in Opera Cloud PMS or similar Property Management Systems.

Fluent

English and Spanish (spoken and written). Availability to work rotating shifts, weekends, and holidays.

📌 Front Desk Receptionist FULL TIME & PART TIME (Iztapalapa)
🏢 AccorHotel
📍 Iztapalapa