Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a integral team, united by our desire to connect diverse people with common values for boldr impact. As a Senior Customer Specialist, you are the frontline operations owner connecting fulfillment to the post-purchase customer experience.

With strong systems and analytical capability, you identify trends, recommend process improvements, and support automation and operational enhancements. propose EDD adjustments and work with technical partners to test changes.

Support backorder management: validate stock allocation recommendations, confirm release timing and communicate changes internally and to partners. Handle dropship partner operational questions about inventory and SKU issues; Run weekly trend analysis on recurring small-parcel failures and create a prioritized remediation list for ops to implement. Scope and suggest practical automation changes in Fulfil / Shopify (automation rules and pack/ship rules) and support testing Define operational rules for carrier exceptions and export documentation.

A bachelor's degree in any field you're passionate about! Fulfil),



carrier portals, and tracking platforms such as ParcelLab or Corso Comfortable preparing claim evidence and working with warehouse scans/photos Highly committed to providing a great customer experience Experience managing carrier claims and working closely with warehouse and logistics partners Strong analytical skills with the ability to identify trends and translate them into operational improvements Experience handling complex operational or customer issues in a high-volume environment Proficiency in CRM tools (e.g., Zendesk) and cloud-based applications (Google Workspace, MS Office) Strong written and verbal communication skills, including the ability to translate operational updates into clear customer messaging Ability to work independently while collaborating effectively across multiple teams Strong knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. Able to hear and implement feedback quickly Team first mentality Great attention to detail and problem solving skills Proven ability to hit productivity and quality goals consistently.

📌 Full Time - Client Services Rep (Veracruz)
🏢 Boldr
📍 Veracruz