Job Information

- Department Name INFORMATION TECHNOLOGY
- Job Type Full time
- Industry Technology
- Service Now Ticket RITM0011010
- Modality WFH
- Work Experience 1-3 years
- Assigned Recruiter Contact [email protected]
- Date Opened 08/31/2026
- City Tijuana
- State/Province Baja California
- Country Mexico
- Zip/Postal Code 22010

The IT Business Analyst I supports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements. This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle. Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts. This is an entry-level analytical role designed to build expertise in requirements elicitation, documentation discipline, and process understanding, forming the foundation for future leadership in business or technical project management.

Requirements Gathering & Documentation

- Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.
- Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.
- Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.
- Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.

Business Process Analysis

- Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.




- Collaborate with senior analysts and developers to translate operational needs into system requirements.
- Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.

Collaboration & Communication

- Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.
- Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.
- Support the preparation of project documentation, release notes, and training materials for end-users.
- Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.

Testing & Validation Support

- Assist QA teams and stakeholders in validating solution behavior against requirements.
- Participate in UAT sessions and log findings, feedback, and retest confirmations.
- Support defect triage by tracing issues to their original requirements or design artifacts.

Continuous Learning & Process Maturity

- Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.
- Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).
- Pursue ongoing skill development in business process modeling, data analysis, and solution design.

Requirements

Specialized knowledge:

- Foundational understanding of software development lifecycles (SDLC) and Agile methodologies.




- Basic knowledge of business process analysis, requirements documentation, and system design principles.
- Familiarity with data flow, integration concepts, and change control procedures.
- Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.
- Clear written and verbal communication skills and attention to documentation accuracy.

Computer knowledge:
- Proficient in Microsoft 365 applications (Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.
- Familiar with Atlassian Jira or equivalent tools for project tracking and user story management.
- Experience using Visio for process mapping and diagramming.
- Exposure to SQL or data query concepts for simple validation or investigation.
- Basic understanding of cloud-based applications, API dependencies, or system integrations preferred.

Experience:
- 1–3 years of experience in business analysis, project coordination, or system support, ideally within a technology or operational environment.
- Demonstrated experience documenting requirements, tracking issues, or supporting project teams.
- Educational foundation in Information Systems, Business Administration, or Computer Science, or equivalent practical experience.
- Prior exposure to Agile/Scrum or ITIL-based processes preferred.

Benefits

- Paid days off
- Competitive weekly salary
- Great location (Zona Río, Tijuana)
- Benefits by law and more
- Private Health Insurance and Preventative Care
- Friendly work environment
- Savings Fund and voluntary Savings Account
- Financing and discounts at various establishments around the city
- Career growth opportunities
- Constant motivational events and more!

📌 IT Business Analyst I (Tijuana)
🏢 Confie
📍 Tijuana