Operators deserve more from their technology. More speed, more intelligence, and more control. Trivelta is on a mission to provide the AI-native software infrastructure powering the next generation of sportsbook and gaming companies.

Our platform combines true native apps on both the App Store and Google Play, AI-powered personalization and risk management, and built-in social features that help operators create world-class product experiences. Today, Trivelta powers operators serving millions of users across integral markets. So far, we have built a global team working from our offices in Boston, Barcelona, Monterrey, and Indore, as well as remotely around the world, to help us achieve our mission.

We're looking for an IT Support Specialist to provide hands-on technical support across our growing organization. This role can be structured as a contract, contract-to-hire, or full-time position depending on candidate fit.



Serve as first point of contact for employee IT issues (hardware, software, account access, connectivity) Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta Escalate complex issues to IT Manager or vendors as needed Maintain IT asset inventory (laptops, peripherals, licenses) 1-3 years in an IT support, help desk, or technical support role ~ Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer (or similar VPN) ~ Basic troubleshooting across macOS/Windows Experience supporting a remote or hybrid workforce Familiarity with ticketing systems (Jira Service Management, Freshservice, Zendesk) Basic scripting/automation exposure (Shell, Python) Experience supporting multiple business entities or brands

📌 IT Manager-Managed Services (Monterrey)
🏢 Trivelta
📍 Monterrey