Who we are Customer Support provides post-sale support to customers via written and verbal communication in numerous areas, including all Mindbody's software products, accounts receivable, payment processing, retention, and account updates.

Customer

Support is responsible for delivering world-class support, retaining customers, and driving customer revenue growth. Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums. Resolve customer inquiries related to services or the software.

Provide quality service to customers and that meets our customer expectations and in accordance with the department's guidelines and policies.



Communicate all product change requests to our Quality Assurance and Development Teams as in line with current processes. Advanced or fluent English Customer service or call center experience or Customer Support Associate experience preferred Working knowledge of Mindbody's software products is preferred phone, email and social media Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email Training and Certifications: Only resumes in English will be considered.

📌 IT Support Analyst (Contract) (Ciudad Madero)
🏢 Mindbody
📍 Ciudad Madero