Medical Document Retrieval Specialist

Schedule

Full-time Remote Monday – Friday, 9:00 am – 5:00 pm EST About the Role

This role is the first and most critical step in the medical records retrieval process. You'll ensure all requests are accurate, complete, and properly set up from the start. The quality of your work directly impacts the speed and accuracy of records retrieval for legal clients. Requirements

Prior experience requesting medical records from providers on behalf of healthcare organizations Exceptional attention to detail—small mistakes can delay requests for months Strong technical skills, including

Adobe Acrobat and PDF editing/combining tools Clear communication skills and a proactive, problem-solving mindset Key Responsibilities

Provider Research & Identification

Identify all providers involved in a clients treatment,



beyond the primary facility listed Locate billing providers and related entities using record-retrieval tools, prior requests, and direct provider outreach Add all identified providers into the internal request system Request Creation & Quality Control

Review and correct incoming

Release of Information (ROI)

forms, which are often incomplete or incorrect Create accurate base forms and complete submission packets Perform detailed QA checks to ensure all required documents (cover letters, affidavits, etc.) are correct Request Assignment

Assign requests to records team members based on workload and availability Edge Case Handling

Identify special provider requirements (such as provider-specific forms) and escalate as needed Resolve missing or conflicting information by coordinating with legal case managers Apply here:

📌 Medical Document Retrieval Specialist (Ciudad de México)
🏢 Opsarmy
📍 Ciudad de México