is seeking a skilled and driven Nonprofit Relationship Account Manager r to join our dynamic remote team.

This Nonprofit Relationship Account Manager

As the primary point of contact and advocate, the Nonprofit Relationship Account Manager will be responsible for ensuring the full utilization of our services, quoting and operationalizing kitting requests, maximizing engagement, overseeing quality assurance at the contract level, providing expert advisory, and taking an active role in collaboration with Sales in the renewal process for Nonprofit portfolios. The adecuado candidate will bring a strategic vision, a deep passion for our mission, and the agility required to thrive in a fast-paced, start-up tech environment. We empower each other to innovate and create processes that use technology to generate meaningful, lasting change.

We are revolutionizing how the world's largest enterprises—like Paramount, Visa, and Colgate—interact with the social sector. Our newest line of business is a high-growth kitting and logistics service that enables nonprofits to host large-scale corporate volunteering events without the logistical headache. We handle the sourcing, assembly, and delivery; Strategically manage and nurture nonprofit accounts to drive account growth and increase service utilization.

Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results. Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within nonprofit accounts. Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership.





Proactively identify and resolve issues that arise within nonprofit accounts, ensuring a high level of client satisfaction and service delivery. Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team. 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role Experience working in a fast-paced startup environment, particularly Nonprofit or Enterprise SaaS Fluency in demonstrating value through customer stories, data, and unique insights Strong organizational skills and the ability to create structure in ambiguous situations Detail-oriented while maintaining the ability to drive towards overarching goals Ability to learn quickly and grasp different processes and/or systems Excellent written, verbal, and presentation communication and interpersonal skills A team player who can foster relationships and communicate effectively across departments Competence using sales management and internal communication tools, including HubSpot, Slack, Monday.com, and others A genuine desire to satisfy the needs of our clients Experience working in a fast-paced startup environment Passion for our mission and the desire to make an impact in the world through technology How we care Unlimited PTO + Holiday + Birthday off!

Unlimited Social Impact Time

Off (SITO)! Competitive salary Mission-aligned company events/volunteering Inclusive, exciting start-up culture Accelerated career & personal growth Culture Club and more!

📌 Nonprofit Relationship Account Manager (Remote - Mexico) (Toluca de Lerdo)
🏢 Visit.org
📍 Toluca de Lerdo