Role: Process Improvement Manager

Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly)

Business Hours: Monday through Friday, 9 AM to 5:30 PM EST

Rate: $2,500 - $3,500 USD monthly / $30,000 - $42,000 USD annually ( Salary is negotiable based on experience and location)

Availability to Start: Immediately

Company Profile

This established US-based healthcare center provides compassionate, patient-centered care for individuals seeking support across a range of healthcare and rehabilitation needs. The center offers services spanning rehabilitation, behavioral health, substance abuse recovery, physical therapy, and medication-assisted treatment, with a strong focus on personalized care and positive patient outcomes.

What You'll Do

As the Process Improvement Manager, you will help strengthen how work is coordinated and executed across the organization. You will work closely with department leaders to understand existing workflows, identify gaps, establish effective tracking systems, and improve accountability across teams. You will be responsible for creating visibility into key initiatives, managing cross-functional dependencies, documenting processes, and ensuring that priorities, action items, and deliverables stay on track.

Your core responsibilities will include the following:

Map & Document Current Workflows

- Conduct structured interviews with Ops, Finance, Compliance, and Client Success to understand how work currently flows end-to-end.
- Document key workflows: patient qualification, order routing, client onboarding, billing/collections, invoicing, and partner support.
- Identify handoff points, bottlenecks, and failure modes where work gets stuck or dropped.
- Produce clear process maps and SOPs that teams can actually use.

Build Visibility & Tracking

- Design and maintain a cross-functional initiative tracker — who owns what, what stage it's in, what's at risk.




- Build dashboards and scorecards that give leadership a real-time view of operational health.
- Track inter-department dependencies so that delays in one team's work surface before they cause downstream failures.
- Create escalation paths and status reporting cadences so the right people know the right things at the right time.

Drive Accountability Without Authority

- Follow up with stakeholders on open items and commitments, keeping things moving without being a blocker.
- Proactively identify any bottlenecks in the execution plan and bring them to the attention of the relevant stakeholders.
- Facilitate cross-functional syncs and document decisions, action items, and owners.
- Maintain a clean issue log and drive resolution on recurring problems.
- Be the connective tissue between departments, so no one is surprised.

Support Process Improvement Over Time

- Identify high-impact processes to prioritize for redesign based on error rates, cycle time, or volume.
- Propose and implement incremental improvements; measure impact.
- Build a simple continuous improvement intake mechanism so improvement ideas don't get lost.
- Support automation requirements gathering, translate operational pain points into clear requirements for the Product/Engineering team.

What You Should Have Must-haves:

- 6–10 years of experience in Operations, Program Management, Business Operations, or Process Improvement.
- At least 2 years of experience supporting or working with US-based companies.
- Experience in US healthcare, pharma services,



or a regulated industry, ideally in a shared services environment supporting US clients.
- Demonstrated experience in mapping and documenting complex, multi-step workflows across departments.
- Strong dependency tracking and project management skills, you know how to hold a plan together when multiple teams are involved.
- Proficiency with PM and tracking tools (Asana, Monday.com, Jira, Notion, or similar).
- Advanced Excel/Sheets skills as a baseline.
- Excellent written and verbal communication in English, able to interview senior stakeholders and translate messy reality into clean documentation.
- High trust-building. Able to work alongside operational leaders without threatening their authority.
- Comfortable working US business hours overlap (EST overlap preferred).

Technology Specifications:

- Minimum 100 Mbps Internet Speed
- Windows 11 or MacOS 15 Sequoia
- Minimum Intel i5 8th gen with 8GB RAM or Apple M1 chip with 8GB RAM
- Webcam and Headset
- Designated Quiet Office Space

Nice-to-haves:

- Exposure to Lean, Six Sigma, or structured process improvement methodologies (certification not required — practical application matters more).
- Background in consulting or a fast-scaling startup where you had to build structure while things were moving. Familiarity with billing, invoicing, or revenue cycle workflows.

Who You Are We are hoping you are someone who:

- Is a systems thinker who enjoys creating order out of complex, fast-moving environments.
- Notices when something might fall through the cracks and takes action before it does.
- Communicates clearly and calmly, even when delivering difficult status updates.
- Builds trust quickly by being reliable, prepared, and easy to work with.
- Understands the difference between mapping a process and making a process actually work, and focuses on making it effective.

📌 Process Improvement Manager (México)
🏢 Virtual Work World
📍 México