About the Role

As part of our ongoing commitment to excellence and integral talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide. based, technology-driven company operating at the intersection of education and healthcare, leveraging advanced AI solutions to support individuals facing complex and debilitating disorders.

The

Customer Support Agent will be the primary point of contact for inbound leads, current clients, and the general public — handling calls, emails, and community engagement with professionalism and care. Full-time, remote position Monday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET) Answer inbound calls from leads, current clients, and the general public using available scripts and guidelines Reach out proactively to new registrants for check-ins and onboarding support Support customer retention through consistent,



high-quality follow-up and relationship management Basic Technical Support Provide first-level technical support using troubleshooting guides available in the CRM CRM & Tools Usage Use

Salesforce and

TalkDesk to log all interactions, manage follow-ups, and maintain accurate records Ensure consistent and complete data entry across all communication channels Work within established CRM workflows, collaborating with the internal CRM specialist on backend needs

Proven experience in a customer-facing support or client services role ~ Working knowledge of

Salesforce ~ Native or near-native English (spoken and written) — clear phone presence is essential ~ 3+ years of experience in Customer Service

Familiarity with Salesforce or similar CRM tools Experience working with remote teams

Global Exposure

- Work with international clients across education and healthcare Stability & Support
- Employed by Adlecta with structured HR and operational backing Career Growth
- Opportunity to grow into senior operations or team lead roles

📌 Quality Customer Service Representative - Full time (Ciudad de México)
🏢 Adlecta
📍 Ciudad de México