Role Purpose The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.

Accountabilities

Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. Contributes to IT process documentation and continuous improvement of IT operations workflows.

Administer identity and access management systems: user account creation, SSO configuration, and access reviews.

Manage

SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.

Manage IT asset lifecycle: procurement tracking, provisioning, maintenance,



and disposal. Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. Support IT security audits and contribute to compliance evidence collection.

Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives. 3–5 years of IT administration or systems administration experience. Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).

Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. Proficiency in Windows and macOS administration; basic Linux skills are advantageous. Familiarity with IT security frameworks, endpoint protection, and patch management.

Experience with IT service management (ITSM) tools and ITIL processes. Strong attention to detail in systems configuration and documentation. Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications. Development in professional growth (courses, training, etc); Being part of successful cutting-edge technology products that are making a integral impact in the service industry;

📌 Remote IT Systems Administrator (Naucalpan de Juárez)
🏢 Omilia
📍 Naucalpan de Juárez