PlaytestCloud's Player Insights PlatformTM enables game studios to improve their games by providing feedback from real players. Over 60% of the top-grossing game studios have tested their games with PlaytestCloud. We're the premier user testing provider for games.

We help game studios worldwide make the best games they possibly can. We build our own technology that adds screencast recording, security features, and player instructions to games. We're bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters.

Research Operations

Coordinator (f/m/d) You'll be at the heart of making games great, using your technical expertise to plan, set up, troubleshoot, and run playtests with our in-house software. You'll also engage directly with clients to ensure their vision aligns with the testing process and to deliver impactful insights for their games.

Automated Playtest Monitoring & Support: Actively monitor the performance of automated playtests, troubleshoot issues independently with urgency and attention to detail to ensure on-time delivery of results. Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery.

Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders. Serve as a primary point of contact for North American clients, offering timely and effective communication through email and Zoom. Coordinate playtests and troubleshoot issues with the greater Research Operations team while working asynchronously across time zones.

Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights PlatformTM. Document and regularly update information for current projects as well as maintain our internal help center.



You have 3+ years of experience in the gaming industry, working closely with research or development.

Alternatively, you have experience in SaaS platforms or with agency work.

Strong English skills: You have (near) native spoken and written English skills and are comfortable conversing in English with colleagues and clients. You're resourceful, thrive in autonomy, and take pride in delivering high-quality work. You have strong organizational skills, with proven time management abilities and are excited to manage multiple projects and tasks with short deadlines.

You can quickly learn and apply complex software, including mastering our custom playtesting software and navigating a suite of tools. Familiarity with complex software or programming languages is idóneo (e.g.

Looker

Studio, Logic Pro X, Unity, Tableau, Ableton, Premiere Pro, SQL). Extensive knowledge of the gaming industry and/or the field of Games User Research. Extra beneficial is experience coordinating or moderating playtest studies (remote or in person).

Research Experience: Experience in research methods or with User Research (HCI or Human Factors). If you love a less-formal work environment, remote work flexibility, a competitive compensation package and benefits - and most of all, being the authentic you - we want to meet you. Budget for learning, conferences, team building, and optional language lessons Health Insurance: We provide a similar level of health insurance that is available in Germany to applicants from outside of the EU Extra Time Off:



Vacation days, December 24th and 31st off, and seniority-based extra days Top Equipment: You'll get a MacBook, an extra screen plus a home office budget Culture: Regular team events, game sessions, summer & winter celebrations Extras: Birthday gifts, charity donations, pension plan, net wage optimization, and workations English You'll be a great fit for our team if you: Feel rewarded when your work is recognized and love creating a winning experience for your teammates Align yourself with our brand and values, and bring them into play every day Build great experiences and are excited to go above and beyond expectations Find solutions, test new ideas and challenge the status quo Respect and enjoy teaming up with people from all backgrounds, nations, ethnicities, and cultures Constantly look for ways to improve and turn challenges into better experiences Are fluent in English (bonus points if you bring another language to the party) We may not be the right match if you: Don't enjoy engaging with customers, players and studios (at least sometimes) Prefer working only at a desk and aren't interested in joining global conferences or meetings (the frequency depends on your role's requirements) Don't value feedback, honesty, or transparency Don't like taking ownership of your work or let the fear of failure slow you down Don't believe in personal growth, adapting new skills, or leveling up existing ones Our answer is, studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements.

By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. If you have questions regarding the job opening or our recruitment process, drop our Talent Acquisition team a line at .

📌 Research Operations Coordinator (Cuajimalpa de Morelos)
🏢 PlaytestCloud
📍 Cuajimalpa de Morelos