WE ARE HIRING: Senior Application Support Specialist || MEXICO || REMOTE

Role: Senior Application Support Specialist

Location: Remote – Mexico

Job Type: Contract

Experience: 5–8 Years

We are seeking a Senior Application Support Specialist with relevant TypeScript, application support, healthcare, and ITSM experience.

JOB OVERVIEW

We are seeking a Senior Application Support Specialist to provide functional and technical support for business and clinical-adjacent applications.

The adecuado candidate will have strong application support and troubleshooting experience, with a focus on TypeScript. This role will be responsible for resolving complex incidents, supporting application changes and releases, and ensuring the reliability and efficiency of the application ecosystem.

KEY RESPONSIBILITIES

- Triage and resolve application incidents, access issues, configuration problems, data issues, and user requests.
- Analyze workflows, requirements, defects, logs, interfaces, and configuration to identify root causes and remediation steps.
- Support application build/configuration, testing, releases, upgrades, and transition-to-operations handoffs.
- Coordinate with vendors, developers, database teams, integration specialists, security, infrastructure, and business stakeholders.




- Maintain application runbooks, support documentation, known errors, and service metrics.
- Own complex or escalated work, lead small enhancements or transition activities, and mentor junior resources.
- Identify root causes and recommend improvements to operating procedures and service quality.

MANDATORY SKILLS

- Proficiency in TypeScript.
- Experience with TypeScript, React, Python, AI Agent Creation, and Healthcare.
- Strong application support and troubleshooting experience.
- Requirements analysis and basic SQL/log analysis.
- Experience with IT Service Management (ITSM) and release/change management.
- Strong communication skills and awareness of healthcare/business processes.

PREFERRED SKILLS

- Bachelor's degree in Information Systems, Business, Healthcare, or equivalent experience.
- Vendor/application or ITIL certification.

WHAT WE ARE LOOKING FOR

- 5–8 years of relevant experience in application support.
- Strong troubleshooting and problem-solving skills.
- Ability to work with technical teams, vendors, and business stakeholders.
- Experience supporting application changes, releases, upgrades, and production environments.
- Strong communication and collaboration skills.

📌 Senior Application Support Specialist (México)
🏢 Arkhya Tech.
📍 México