Company Description Sales &

• Marketing Sales Position: Senior Area Sales Manager – Mexico &

• Caribbean Home Property: Supports: Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion Reports To: Director of Sales &

• Marketing, Fairmont Mayakoba Dotted Line: Regional Director of Sales &

• Marketing, Mexico &

• Caribbean Location: Remote – United States based Fairmont Hotels &

• Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont El San Juan Hotel Fairmont El San Juan Hotel is a luxury beachfront resort in Puerto Rico that combines historic elegance with modern amenities, offering world-class dining, entertainment, and exceptional guest experiences.

Fairmont Royal Pavilion Fairmont Royal

Pavilion is an exclusive beachfront resort in Barbados known for its elegant accommodations, personalized service, and stunning views of the Caribbean Sea. Fairmont is seeking an experienced, strategic, and highly motivated Senior Area Sales Manager to support the commercial efforts of three luxury resorts within the Mexico & Caribbean region: Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion. This role will be based remotely in the United States, with Fairmont Mayakoba serving as the home property, while maintaining clear responsibility for generating business across all three hotels.

The Senior Area Sales

Manager will focus on new business development, account management, prospecting, and revenue generation across key market segments, with a strong emphasis on group, incentive, corporate, and third-party business. This is a highly strategic sales role requiring a strong background in luxury hospitality, proactive selling, relationship-driven account management, and regional collaboration. The idóneo candidate will be comfortable representing multiple properties, balancing competing priorities, and partnering closely with regional and on-property leadership to drive revenue,



expand market share, and identify opportunities across the portfolio.

Ability to work remotely while being part of a highly collaborative regional commercial team Exposure to a regional commercial platform with cross-functional leadership opportunities Ability to make a meaningful impact across multiple luxury properties Represent Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion in the marketplace and actively solicit new business opportunities across assigned market segments. Drive revenue production through proactive prospecting, account development, client engagement, and strategic relationship management across all three hotels. Maintain, grow, and strategically develop key accounts while aggressively pursuing new business opportunities that align with each hotel’s revenue goals and need periods.

Build and execute monthly action plans designed to drive room night production, revenue growth, and market share across the region. Exceed individual production goals and activity targets as established by the Regional Director of Sales & Marketing. Conduct proactive sales calls, virtual presentations, client entertainment, site inspections, and business development trips as needed.

Participate in trade shows, industry events, sales missions, client events, and FAM trips in support of regional sales efforts. Identify opportunities to cross-sell the three properties and maximize regional account production where appropriate.

Market

Segment & Account Management Partner closely with on-property sales teams to ensure a coordinated and strategic approach to account management and business development. Maintain accurate account, activity, and pipeline information within the hotel’s CRM / sales systems.

Regional Commercial Collaboration





Partner closely with the Regional Director of Sales & Marketing, hotel DOSMs, revenue leaders, and marketing teams to ensure alignment on sales strategy, need periods, and business priorities. Support each hotel’s revenue goals through disciplined prospecting, account management, and conversion efforts. Participate in regular regional pipeline, forecast, and strategy discussions.

Identify new business opportunities that support the broader commercial platform across the Mexico & Caribbean region. Serve as a regional ambassador for the three properties, ensuring consistent representation of each hotel in the marketplace. Ensure all business opportunities are qualified appropriately and managed in accordance with hotel policies and commercial strategy.

Maintain a high level of professionalism, responsiveness, and luxury service standards in all client and internal interactions. Minimum 5+ years of hotel sales experience, preferably within luxury hospitality Proven experience driving new business development, prospecting, and account management Prior experience representing multiple hotels, regions, or brands is strongly preferred Strong understanding of luxury hospitality sales and the ability to position multiple resorts within a competitive marketplace Experience with Opera, Delphi / Salesforce / CRM systems, and Microsoft Office preferred Bachelor’s degree or Hotel Management degree/diploma preferred This role is remote and based in the United States; however, regular travel will be required in support of Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion. Travel may include client visits, site inspections, trade shows, sales missions, FAM trips, and on-property meetings.

Frequent sitting throughout shift Frequent travel, including air travel and overnight stays, may be required Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We support each other and we always stand together.​

📌 Senior Area Sales Manager - Mexico & Caribbean (Cuernavaca)
🏢 AccorHotel
📍 Cuernavaca