Company Description At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world's most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don't guarantee success, but bad ones almost always ensure failure.

Working here, you'll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we'd love to hear from you!

Senior Technical Account

Manager to lead the evolution of our customer technical engagement model, helping our customers achieve long-term success while driving excellence across our Technical Account Management function. As part of our general Delivery teams, you'll combine deep technical expertise, customer leadership, and people management skills to ensure customers maximise the value of Trustonic solutions. You'll lead and develop a team of Technical Account Managers while remaining a trusted technical partner for our most strategic customers.

Working across customer success, Product, Engineering, Sales, and Delivery teams, you'll help shape customer strategy, identify growth opportunities, influence product direction, and ensure Trustonic continues to deliver secure technology solutions that meet evolving customer needs. You'll be responsible for balancing strategic thinking with hands-on technical leadership — guiding your team, supporting complex customer challenges, and ensuring our customers successfully adopt, operate, and expand their use of Trustonic solutions.

Senior Technical Account

Manager , you will: Technical Account Management leadership & team development Lead, coach, and develop a team of Technical Account Managers, creating a high-performing and customer-focused culture. Define and track individual and team objectives aligned to customer success and business outcomes.



Conduct regular 1:1s, performance reviews, and development conversations to support growth and continuous improvement.

Create scalable playbooks covering technical support, account growth, customer engagement, and operational workflows. Provide regular reporting on team performance, customer health, risks, opportunities, and key metrics. Partner with Pre-Sales Engineers and Delivery Managers to share customer insights, adoption trends, and expansion opportunities.

Strategic customer partnership & technical leadership Act as a senior technical advisor and customer champion across Trustonic solutions. Build trusted relationships with senior customer stakeholders, understanding their strategic objectives, technology roadmaps, and business priorities. Guide customers on best practices for implementation, deployment, operation, and optimisation of Trustonic solutions.

Support customers in achieving greater adoption, retention, and value from Trustonic technology. Technical support & problem resolution Provide expert guidance across complex technology environments spanning mobile handsets, OEM integrations, secure firmware, and customer systems.

Lead Root Cause

Analysis (RCA) reviews with customers and internal stakeholders. Support solution onboarding activities alongside Solution Delivery Managers. Maintain awareness of customer OEM roadmaps, integration plans, and testing activities.

Identify competitive risks and provide insight to Sales and Product teams. Support customers in upgrading implementations to enable new functionality. Share customer successes, challenges, and feedback across the organisation.

Account performance & customer outcomes Partner with Commercial and Partnership teams to conduct regular customer reviews. Support the development of customer growth plans focused on adoption and expansion. Ensure service configurations are maintained to the highest standards,



including security best practices.

You're equally comfortable discussing architecture and technical challenges with engineers as you are influencing strategy with senior stakeholders. Extensive experience working as a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or similar customer-facing technical role.

Experience managing strategic enterprise customers and complex technology relationships.

Experience supporting customer adoption, retention, and growth initiatives.

Experience creating processes, frameworks, and operating models that improve team performance. Extensive experience as a Technical Account Manager and team manager, Extensive experience in the field of working with secure systems, such as device locking technologies, Experience with several cloud platforms (AWS, Azure etc.), Android, iOS), Extensive experience in OEM integration, SW update management and device security, Domain expertise or experience of working with the telecom industry is highly desirable.

Knowledge

Strong understanding of technical solution delivery across hardware, firmware, software, and cloud environments. Knowledge of customer lifecycle management and technology adoption strategies. Strong leadership and coaching skills with the ability to develop high-performing teams. Excellent stakeholder management and communication skills. Ability to influence senior customer and internal stakeholders.

Fluent

English communication skills, both written and spoken; conversational Spanish or Portuguese would be beneficial. What we can provide you in return for your investment... Financial security & wellbeing Private medical insurance from day one.

Flexibility & work-life balance Remote working arrangements to support your lifestyle. An open holiday policy with no upper limit—take the time you need, when you need it. Support for volunteering and causes that matter to you.

Growth & development Opportunities for professional development and career progression. Exposure and interaction with global teams. Inclusive, supportive culture A commitment to diversity, equity, and inclusion.

Impact & purpose The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives. #

📌 Senior Technical Account Manager (Celaya)
🏢 Trustonic
📍 Celaya