All roles at JumpCloud® are Remote unless otherwise specified in the .

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JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.

Senior Technical Program

Manager (TPM) to operate the Security organization's program management function. You will own the day-to-day program management of the security organization's projects and run a hybrid program management capability where AI handles continuous structured work, while you provide the judgment, prioritization and relationship work where humans excel. Our Security organization spans SecOps, GRC, and DevSecOps.

As the Senior TPM reporting to the Director of Security, you will own program management across the entire org. You will partner closely with security leadership, engineers, and our AI team, collaborating to design, refine, and drive the AI-assisted program management systems that power our daily work. Apply a single operating standard across every security project.

Drive project hygiene at scale: ownership, dates, scope, plans, status. Review and act on AI-generated drafts that flag gaps, propose fixes and surface stale work to project owners. Own the front door for security requests across Slack channels, ticket forms and direct asks.

Classify, route, set expectations with requestors and capture demand as data. Produce per-person,



per-project and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress). Edit AI-drafted reports for narrative, framing and the relationship context the data does not capture.

Maintain a working model of team capacity and project commitments. Apply judgment for factors the data does not see (team morale, growth needs, strategic context). Inventory and measure the categories of interruption work the team handles (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts and others).

Propose new projects to reduce unplanned work and improve processing efficiency. File feature requests, validate output quality, define what good looks like and shape the system over time. You are the product owner for the program management capability that supports your work.

Represent the security organization's program management practice to peers, stakeholders, and leadership across the company. 6 years of program or project management experience, ideally including time in technical or engineering organizations Demonstrated experience using AI to scale your program management practice.



Deep fluency with Jira and Confluence, including epic and project structure, JQL, dashboards and reporting You can draft a clear executive update, a precise project brief and an honest status report Experience operating in a remote-first organization Bonus: prior experience in security, infrastructure or platform engineering organizations You understand program management is a service function and the team you support is the customer Bonus: passionate about security #JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the . This role is remote in the country of Mexico.

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Rajat

Bhargava, CEO If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice" #BI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. Please see our Privacy Policy ( for more information about our personal data practices.

📌 Senior Technical Program Manager, Security - Mexico (Santiago de Querétaro)
🏢 JumpCloud
📍 Santiago de Querétaro