Tasks And Responsibilities

- Development of this new role since day one.
- Provide technical sales support and assistance by phone, message, email, video conference and if needed, presential visit to our main distributors located in Mexico, Caribbean and LATAM.
- Pre-sales and After sales support regarding our products and solutions.
- Interaction and teamwork with local and HQ team.
- Accurate documentation and follow of all the projects, clients, and customer visits.
- Actively participate in the continuous improvement of products, processes, and tools by delivering

constructive feedback to HQ and the service manager LATAM.
- Support in product trainings, roadshows, webinars, and local expos.

Requirements

- Willingness to learn and develop in the solar energy Mexican sector.
- Based in Merida, Guadalajara, or Mexico City, with regular travel (20%)
- 1-3 years of experience in the sector.
- Bachelor in Mechatronic / Electrical engineering/ Renewable energy.
- Master´s degree is a plus.
- Basic knowledge of residential,



C&I; and hybrid.
- Basic technical understanding of Solar PV and power electronics.
- General knowledge of Mexican PV regulation.
- Ability to handle high volume of phone calls and emails, and to prioritize information and problem solve.
- Strong work ethic, teamwork, proactive, and ability to work independently, without constant supervision.
- Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
- Customer service and team work are a key attitudes.

Languages

- Fluent in Spanish and English (written and spoken)

Company Benefits

- International atmosphere
- Remote work - Home office based
- Adaptable schedule
- Law benefits
- Excellent Salary

📌 SERVICE ENGINEER LATAM (Mérida)
🏢 Solis Brasil
📍 Mérida