Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world.

Amdocs is listed on the NASDAQ General Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. We believe in creating a workplace where you not only excel professionally but also thrive personally. u003ciframe width="560" height="315" src= title="YouTube video player" frameborder="0" allow="accelerometer; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreenu003eu003c/iframeu003e ## The Services Business Leader builds, leads, and develops teams to achieve business unit goals in terms of booking, revenue, profitability, operations, and delivery. Guides the vision and overall business development strategy.

This role will drive site growth, oversee delivery excellence, and support major client transformation initiatives, including telecom and enterprise partners. ## Set business objectives and targets to ensure success. You will answer the call to integrate various functions and business plans within the Amdocs Americas region. Identify and build opportunities for new testing services and markets as well as encourage innovative quality engineering and testing methodologies.

Gain a full grasp of the business challenges in the related domain including market trends, future technologies,



competition, and partners as well as compelling events that may affect the customer's current and future business growth. Discover and develop an innovative mentality to achieve goals and support qualified risk-taking. Build open lines of communication and develop processes and programs, that will encourage a multi-cultural team to achieve unit goals.

Drive organizational integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out-of-the-box solutions that include introducing improvements to further build positive efficiency across operations. Drive modernization and cloud transformation initiatives (Azure, AWS, OCI, VMware, SaaS). Strengthen service delivery, ensuring high CSAT, NPS, and operational efficiency.

Collaborate with global stakeholders to support digital and cloud migration programs. Implement ITIL, Agile, and best‑practice delivery methodologies. ## 10+ years in IT operations, delivery, or digital transformation.

Strong background in cloud technologies and modernization programs.

Familiarity with ITIL, PMP, Agile, Scrum, or SAFe frameworks.

- Strong leadership, communication, and stakeholder‑management skills. ## The opportunity to build, lead, and inspire a large team to envision and enact the overall (short and medium to long term) strategy for the business unit. Demonstrate the Amdocs brand with the goal of developing and retaining top talent to ensure that people with the right skills and motivation are in the right place at the right time. Calling upon your superb communication skills and the ability to clearly translate business benefits that our service offerings provide.

📌 Services Business Leader (Zapopan)
🏢 Amdocs
📍 Zapopan