Solutions Analyst - Professional Services

- Full-time
- Location: Remote - MX
- Group: Professional Services
- Hiring manager: Director, Client Delivery

About the Position A Solutions Analyst at Lifelink partners closely with Solutions Consultants and implementation Engineers to deliver best-in-class deployments of the Lifelink platform. In this role you’ll support the end-to-end implementation process—helping with discovery, workflow design, technical integration, testing, analytical reports building, launch, and optimization. You’ll collaborate across clients and internal teams, ensuring that projects are well-documented, well-tracked, and progressing smoothly.

The Analyst role is an excellent opportunity for someone early in their career to develop expertise in healthcare technology implementations, client engagement, and solution design.

Who Will Thrive as a Solutions Analyst?

We are looking for someone who takes true ownership of their work and holds themselves to a high standard of accountability. In this role, you are responsible not just for completing tasks, but for ensuring the accuracy, quality, and timeliness of your deliverables. You understand that your work directly impacts our clients and the success of the company—and you operate with that level of responsibility every day.

In our environment, priorities can evolve quickly, and we rely on team members who proactively move work forward, follow through on commitments, and take initiative without needing step-by-step direction. The right candidate is self-motivated, solutions-oriented, and committed to delivering excellence consistently. This is a role for someone who takes pride in their work,



stands behind their outcomes, and embraces the impact they have on a growing organization.

To be successful as a Solutions Analyst you:

- Communicate clearly and collaborate effectively across teams.
- Are very detail-oriented and well organized
- Are curious about healthcare and pharmaceutical workflows and want to learn how to translate them into digital solutions
- Enjoy working cross-functionally, supporting both technical and business stakeholders.
- Take ownership of their work, while seeking guidance and mentorship when needed
- Thrive in a dynamic environment with shifting priorities
- Are eager to grow in a fast-moving environment

Key Responsibilities

- Implementation Support: Assist Solutions Consultants with project delivery, including workflow documentation, meeting coordination, task tracking, and follow-up.
- Project Tracking: Assist Solutions Consultants in maintaining project plans, registries, and status reports to keep stakeholders aligned.
- Workflow & Solution Documentation: Help capture requirements, draft chatbot scripts, map workflows, prepare UX flow diagrams, and support client legal review process.
- Testing & Quality Assurance: Execute all phases of testing from internal through external user acceptance testing, document results,



and coordinate issue resolution.
- Technical Coordination: Support technical integrations by managing documentation, gathering information from clients, and assisting with validation and testing.
- Analytics & Reporting: Assist with creating dashboards, extracting insights, and monitoring performance metrics.
- Cross-Functional Collaboration: Participate in project kickoffs, planning sessions, and project status meetings.
- Stakeholder Support: Help prepare client-facing materials and translate complex information into clear, concise documentation.
- Continuous Improvement: Collect user feedback, document enhancement requests, and support iterative improvements post-launch.

Required Skills & Experience

- 1–3 years of experience in technology, software implementation, digital health, or related fields
- Strong organizational and project coordination skills
- Excellent communication skills, with attention to clarity and detail
- Comfort working with both technical and business teams
- Ability to think critically and solve complex problems
- Familiarity with data analysis and visualization tools
- Proven ability to manage multiple tasks and priorities simultaneously
- Eagerness to learn healthcare and pharmaceutical workflows.
- Bachelor’s degree or equivalent experience

Preferred / Nice-to-Have Skills

- Experience working in healthcare, pharma, or digital health
- Exposure to project management tools and agile methodologies
- Interest in chatbot design, conversational UX, or user research
- Experience in a start-up or fast-paced environment

📌 Solutions Analyst (México)
🏢 phluence
📍 México