Avantpage develops technology-enabled language solutions that help healthcare organizations, government agencies, and other mission-driven institutions communicate effectively with multilingual communities across the United States. We combine language expertise, technology, and an understanding of complex, regulated environments to make critical information more accessible. You will be the bridge between customers, Business Development, Client Services, Operations, Product, Development, and Technical Support.

This is not a software development or platform architecture role. You will, however, need enough technical fluency to discuss APIs with customer technical teams, troubleshoot at a conceptual level, distinguish a standard setup from a customization or larger development effort, and route work to the right internal team with the right context. Recognize whether a request is likely a standard configuration, a minor customization, or a larger development effort, and surface that distinction early to the internal owner of the customer relationship.

Gather and document requirements, data flows, user needs, expected behaviors, dependencies, and acceptance criteria. Translate customer requests into clear specifications, diagrams, and handoffs that Product, Development, Technical Support,



and other internal teams can act on. Coordinate account setup, roles, access, integration inputs, testing, and issue resolution with the appropriate internal teams.

Route work to the right owner and escalate platform architecture, roadmap, build-vs.-Hands-on experience working with APIs and system integrations, including authentication concepts, requests and responses, common data formats, and basic troubleshooting. This role does not require production-level software development. Ability to learn a software product deeply enough to recommend the right configuration or integration path and identify when development is likely required.

Fluent professional English for customer discovery, technical conversations, documentation, and collaboration with U.B2B SaaS, workflow platforms, API products, technology-enabled services, or customer-facing software implementations. Using tools such as Postman or similar API clients to test and troubleshoot integrations. Working with REST APIs, JSON, XML, webhooks, SFTP/FTP, authentication methods, or data exchange workflows.

Remote work from anywhere in Latin America. Training in our products, integrations, tools, and processes.

📌 Solutions Engineer (SOFTWARE DEVELOPMENT) (Benito Juárez)
🏢 Avantpage
📍 Benito Juárez