Customer Account Coord. (On site - Midtown Jalisco, GDL)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Junior

- University Degree

- From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

- Receive and process orders/purchase write up

- Follow up in a timely matter on a production-ready date with the supplier.

- Close communication with the team for approvals.

- Support Account Managers / Traders with specific accounts.

- Answer customer inquiries.

- Communicate issues/challenges

- Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.

- Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

- Experience in aCustomer Service, and commerce, local logistics environment is preferred

- Proficiency in MS Office.

- Contact Management Systems





- Database software

- Inventory Software

- Order processing systems preferred

- Thrives and works well in tied ambiguous situations and deadline pressures well

- Time management skills

- Willingness to learn.

- Record-keeping, tracking shipping, and data analyses

- High level of initiative/proactivity

- Extremely detail-oriented

- Strong organizational skills and ability to multitask

- Customer service mindset

- Very good verbal and written English communication skill

Hiring details

- Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, protegido de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).

- Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)

- After anniversary, 1 day to be WFH

- Indefinite contract after training period

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📌 Customer Account Coordinator (On site - Andares, Guadalajara) (Lagos de Moreno)
🏢 Quid Soluciones
📍 Lagos de Moreno