We're Hiring: Customer Service Specialist – Insurance & Assistance
Location: Hybrid / Remote Monthly Compensation: $23,604 MXN + Annual Bonus Position: Full-Time Start Date: February 23, **** Meet & Greet Dates: January 22 & 27, ****
Are you ready to take your customer service career to the next level? We're looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.
Why Join Us?
Adaptable Work Model: Hybrid or remote options based on role and business needs
Competitive Compensation: Monthly income plus performance and annual bonuses
Balanced Schedules: More relaxed than traditional customer service roles
Career Growth: Ongoing training and development opportunities
Global Exposure: Support customers in an international service environment
What You'll Do:
Deliver world-class customer service over the phone Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance Support customers with account-related inquiries and preventive outreach Accurately document customer interactions,



claims, and account updates Build trust through a customer-first, empathetic approach Handle complaints and escalations professionally Navigate multiple systems while meeting quality and compliance standards
What We're Looking For:
English Fluency: Required Customer Service Experience: Assistance, support, or call center experience preferred Strong communication and de-escalation skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Proficiency with computers, including MS Word and Excel
Schedule Requirements:
Service Window:
Monday–Friday: 8:00 am – 9:00 pm ET
Saturday–Sunday: 10:00 am – 6:30 pm ET
Training Schedule: • Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)
Compensation Breakdown:
Base Salary: $18,100 MXN Savings Bonus: $2,353 MXN Grocery Vouchers: $2,353 MXN Restaurant Vouchers: $798 MXN
Total Monthly Compensation: $23,604 MXN Annual Bonus: Up to $26,062 MXN
Ready to make an impact? Apply now and take the next step in your career!
Israel Concha
Founder and Executive Director New Comienzos NGO

📌 Customer Service Specialist Insurance & Account Support (Xico)
🏢 New Comienzos
📍 Xico