Senior Account Manager – Technology & Strategic Accounts
Location:
Santa Fe, Mexico City – Hybrid / Regular Client-Site Presence
Employment Type:
Full-Time Contractor
Compensation:
Up to
USD /month
, based on experience
Benefit:
Private Major Medical Insurance
English:
Advanced business and technical English required
About the Role
We are looking for a
Senior Account Manager
to own, grow, and strategically develop key enterprise technology accounts.
This is
not a traditional sales-only or retail Key Account Manager position
. The idóneo candidate combines strong
account management and business development capabilities with solid project delivery knowledge
, acting as the bridge between the client, Sales, Project Management, Delivery, and technical teams.
You will be responsible for strengthening executive relationships, identifying opportunities within existing accounts, expanding revenue, supporting delivery governance, and managing client expectations and escalations throughout the engagement lifecycle.
Key Responsibilities
Own and develop strategic enterprise client relationships from both a
commercial and delivery perspective
.
Build trusted relationships with senior stakeholders and C-level executives.
Drive
account mining
, identifying new projects, expansion opportunities, upsell and cross-sell opportunities within existing clients.
Create and execute account strategies focused on revenue growth, retention, customer satisfaction, and long-term account development.
Manage account pipeline, opportunities, forecasts, account plans, and reporting using
Salesforce CRM
.
Work closely with Sales, Presales, Project Managers, Delivery Managers, Product, Engineering, and technical teams.
Understand project scope, SOWs, commitments, milestones, dependencies, risks, budgets, resources, and delivery timelines.
Support and challenge project teams when delivery issues could affect client commitments.
Understand and manage
fixed-bid engagements
, including scope boundaries and change-control processes.
Identify when a client request is outside the agreed scope and coordinate the appropriate impact analysis, change request, approval,



pricing, and timeline adjustments.
Understand how
critical-path activities and dependencies
can affect project delivery and client commitments.
Manage client escalations directly, coordinating internal teams until an appropriate resolution and recovery plan is established.
Balance customer expectations with project feasibility, delivery capacity, contractual commitments, and profitability.
Participate in proposals, renewals, contract discussions, SOW development, pricing, and commercial negotiations.
Track account health, risks, revenue, opportunities, renewals, and overall account profitability.
Required Experience
Ideally
10+ years of professional experience
, including significant experience managing enterprise clients.
Strong experience in
Account Management, Strategic Accounts, Client Services, Customer Success, Business Development, or Technology Sales
.
Demonstrated experience growing existing accounts through
account mining, upselling, cross-selling, renewals, or new project identification
.
Experience working within a technology environment such as:
IT Services / IT Consulting
SaaS
Managed Services
Cloud Solutions
Enterprise Software
Salesforce Solutions
Digital Transformation
eCommerce / Retail Technology
Experience coordinating client requirements with
technical and project delivery teams
.
Solid understanding of project-management fundamentals, including:
Scope management
SOWs
Fixed-bid projects
Change requests / change control
Critical path
Project dependencies
Risks and issues
Milestones and schedules
Budget and resource considerations
Project profitability
Proven experience handling
client escalations
and difficult delivery situations.
Experience interacting with executive-level stakeholders.




Strong commercial judgment combined with the ability to understand technical and delivery conversations.
Advanced English is mandatory.
Candidates must be comfortable discussing commercial, project-management, and technical scenarios entirely in English.
Ability to work regularly from the client site in
Santa Fe, Mexico City
.
Salesforce Experience
Strong hands-on experience with
Salesforce CRM is highly preferred
, particularly for:
Account and opportunity management
Pipeline management
Sales forecasting
Account planning
Opportunity tracking
Revenue reporting
Expansion / cross-sell opportunity management
Executive and account reporting
What We Are Looking For
The ideal candidate can comfortably move between
three worlds: Client, Commercial, and Delivery
.
You should be able to discuss an expansion opportunity with a client executive, identify additional business within the account, review a project risk with the delivery team, understand why a critical-path activity could delay go-live, manage an out-of-scope request, and lead a client escalation—all while protecting the relationship and the commercial health of the account.
Interview Process
Candidates should be prepared to discuss real examples involving:
Growing an existing client account
Account mining and revenue expansion
Managing enterprise client relationships
Fixed-bid projects and scope changes
Change-control processes
Critical path and project dependencies
Client escalations
Delivery delays and recovery plans
Coordination between Sales and Delivery
Salesforce pipeline, forecasting, and account strategy
All technical/business interview rounds will be conducted in English.
Apply
If you have successfully managed and grown enterprise technology accounts while staying closely involved with delivery, project governance, and client escalations, we would like to hear from you.
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📌 Senior Account Manager - Technology & Strategic Accounts (Xico)
🏢 KogniVera
📍 Xico