Company Description NIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems .

You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment.

The Support

Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. End to End analysis on all the high impacting & potentially impacting incidents. To track the Runbook on the support process to be followed and maintained To come up with the automated technical solutions to optimize both operational and technical process.

Identify urgent issues and escalate appropriately, participate in Incident and Problem management. To have the Rotational weekend shift and provide handover/turnover to guarantee 24 X 7 support coverage Maintain support documentation - Standard Reporting, Knowledge Base, FAQs, Job Aides Ensure compliance to standard NIQ Practices / Tools, ITIL, Google, ServiceNow, and JIRA suite (VM) Good understanding of overall application infrastructure is must.

Experience in Monitoring & Observability.

Experience in handling production deployment activities. Support for Server/DB patching, firewall changes.



3+ Years of Relevant experience in L2 Technology Support without gaps. Good Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes, Unix, Basics of Python, Basics of Azure Mandatory to have at least 2 years of Hands-on experience in relative tech stack Strong problem solving and analytical thinking towards solutioning.

Understanding on ITIL Process and Production Technology support process. Ability to work including weekends and holidays with a rotating on-call schedule. Flexibility and acceptance to work in 24 X 7 shift rotations Ability to work flexible & extended work hours as needed.

Sc – Computer Science, BCA, MCA Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. If you have questions, require accommodations,



or wish to request human review were permitted by law, please contact your local HR representative.

For more information, please visit NIQ's AI Safety Policies and Guiding Principles: Our Benefits Adaptable working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative.

About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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📌 Support Engineer (Cloud) (Azcapotzalco)
🏢 Nielseniq
📍 Azcapotzalco