We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. As we scale, we face many operational issues that can block clients from trading and directly impact revenue. This role will act as the first line of support (N1) for FX operations, ensuring issues are quickly understood, addressed, and routed to the right teams when needed.

Over time, you will gain deep knowledge of our product and operations, with the opportunity to grow into more senior roles across Bitso Business.

NOTE: This role is based in Mexico City and requires working from the office. Fluency in English and Spanish (spoken and written) Exposure to fintech, payments, trading, or banking products Experience with crypto or digital assets Portuguese (spoken and written)



Help clients and internal teams unblock basic issues (account setup, access, configuration, etc.) We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products. When we hire people for our team, we specifically test for the following traits in addition to our cultural values: Self-Management : We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. Remote-first Premium health, dental and life insurances

📌 Tech Customer Support Analyst (Cuauhtémoc)
🏢 Bitso
📍 Cuauhtémoc