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About Our Client Nuweb

Group is a global event technology partner, helping ticketing providers and event organisations scale with confidence. They're a fast-growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and Disney on Ice. They are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners.

This role is primarily responsible for delivering high-quality partner support, ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours. In addition to daily partner support, you will assist with on-boarding new partners and contribute to product quality through structured testing and issue validation.

Responsibilities Partner Support (Primary Responsibility): Provide first-line partner support to USA and LATAM partners.



Deliver system walkthroughs and training sessions where required. Assist partners in understanding configuration options and operational workflows.

QA & Product Quality Support (Secondary Responsibility): Assist the QA team with manual testing of web and mobile applications. Execute structured test cases and validate bug fixes. Contribute to maintaining high product quality standards. 2+ years experience in SaaS product support, technical support, or a similar role.

Experience in manual software testing.

Experience collaborating with cross-functional teams (Product, QA, Engineering). High proficiency in Google Workspace, Microsoft Office Suite, and project management tools. Comfortable working independently during afternoon/evening hours. Nice to Have Native or fluent-level Spanish and English (written and spoken) Familiarity with ticketing or event technology platforms. Knowledge of web technologies (HTML, JavaScript, CSS).

Experience using tools such as Linear, Jira, Zendesk, or similar. Previous on-boarding or product training experience.

Working

Hours UK-based (remote-first). 24 days holiday + bank holidays (increasing with tenure). Adaptable working arrangements.

📌 Technical Partner Support & QA Specialist (Heroica Puebla de Zaragoza)
🏢 Workana
📍 Heroica Puebla de Zaragoza