Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. Here, you'll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive general community that's redefining the future of commerce.

They sit in the early stages of the post-sales journey where first impressions of Pacvue can impact downstream retention goals. The successful candidate will be comfortable interpreting technical onboarding documentation and excel at guiding clients through the technical onboarding journey. Support data integration processes for retail media advertising platforms Pacvue supports, applying established procedures and escalating novel issues to senior team members.

Client point of contact for data backfill tasks. QA data files to ensure compliance with process requirements and coordinate with internal teams to upload into Pacvue. Troubleshoot common integration failures and data discrepancies using documented troubleshooting steps,



escalating more complex or undocumented issues as needed.

Support the technical onboarding of new clients (brands and agencies) under guidance from senior team members, helping track progress toward onboarding SLA goals. Produce clear technical documents and integration guides for client facing knowledge base and internal Confluence page. Assist the partnership and product team with day-to-day tasks related to onboarding new ad platforms, under direction from a manager or senior specialist.

Works under general supervision, with day-to-day tasks reviewed regularly by a manager; 2+ years of relevant experience in technical support, client onboarding, or SaaS platform integration. Familiarity with Vitally and Sales Force is a plus.

Moderate Excel

Skills (Pivot Tables, VLookup, Index Match, etc.) Private Medical Insurance Telework Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

📌 Technical Specialist (Remote) (Veracruz)
🏢 Pacvue
📍 Veracruz