At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure.

Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations. We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction.

Deliver a top-tier user support experience using SalesForce service cloud software. Participate in periodic weekend shifts and rotational 24*7 on-call support to provide escalation coverage to Elite customers outside of regular work hours. Bachelor's degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience.





Targeting candidates with ~0-2 Years of Technical support experience in either networking or security Hands on experience with L2 and L3 technologies including Ethernet, TCP/IP, Routing Protocols, switching technologies, Stacking, QoS Advanced or Fluent in English and Spanish (verbal and written) Solid knowledge of TCP/IP and OSI networking model Excellent problem solving and multitasking skills with the ability to organize and prioritize Fun to work with – for our customers and your team Must live within 50 miles of Mexico City Preferred certifications - Associate/professional level Industry certs in Networking/Security technologies, e.g. CCNA/CCNP etc. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

📌 Technical Support Engineer - Mexico City - Hybrid (Celaya)
🏢 Gigamon
📍 Celaya