Technical Support Engineer This role focuses on helping customers succeed with Smartly's platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.

Provide timely, high-quality technical support to customers using the Smartly platform Troubleshoot and resolve complex technical issues, including bugs and performance concerns Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly's platform Strong experience in technical support within a customer-facing environment, ideally in SaaS Proven troubleshooting and problem-solving skills, including root cause analysis Hands-on experience with SQL and JSON Familiarity with REST APIs, fundamentals, and web application architecture Strong written and spoken communication skills in English An Inclusive Global Culture: Global Impact: Contribute to a company making a integral impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. Benefit from equity options,



performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. Curious what it's like to work at Smartly? LI-HYBRID About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Our Diversity, Equity & Inclusion approach is at the heart of it.

📌 Technical Support Engineer, Network Automation (San Pedro Tlaquepaque)
🏢 Smartly
📍 San Pedro Tlaquepaque