Technical Support Specialist clinical and technical support for a fast-growing dental SaaS platform. customer support, technical problem-solving, and basic clinical awareness , making it idóneo for someone comfortable supporting healthcare professionals in a SaaS environment. for dental professionals via chat, email, and ticketing systems Handle with professionalism and empathy Troubleshoot platform issues, workflows, and common technical challenges Guide users through dental SaaS workflows and best practices Accurately to appropriate teams Collaborate with clinical, technical, and product teams to resolve complex issues Maintain strong service quality aligned with premium CX expectations Follow healthcare data privacy and compliance standards in Customer Experience, Technical Support, or similar role Experience supporting or digital tools Strong troubleshooting and problem-solving skills Experience handling tickets and using CRM/helpdesk systems Native or near-native CX communication skills (healthcare, dental,



or clinical support Experience supporting dentists or healthcare professionals Familiarity with HIPAA or healthcare data handling standards Prior exposure to clinical escalation processes Earn it daily, protect it fiercely, and let it fuel what's next. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

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📌 Technical Support Specialist Healthcare / Dental (MX) (Tlalnepantla de Baz)
🏢 Crescendo.ai
📍 Tlalnepantla de Baz