Overview Remote - LATAM Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner. Responsibilities Lead assigned accounts, taking full responsibility for their health, growth, and strategy Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status Coordinate effective solution delivery with internal teams Generate regular reports on key metrics (booked revenue, account health, forecast, placements) Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity Identify and report with integrity when an initiative is not working, promoting transparency and accountability Organize and lead regular client reviews to align objectives, gather feedback, and detect churn risks Deliver candidates ensuring quality and alignment in the selection process Key metrics / KPIs Monthly / Booked Revenue: achievement of set targets Placements: number of candidates successfully placed Churn Rate: reduction in client attrition Requirements Experience in B2 B / Enterprise account management, sales,



or customer success roles Proven track record in upselling, cross-selling, and strategic account management Experience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clients Proficiency in English and/or Portuguese Availability to travel and meet clients in person Soft Skills Strong commercial DNA: proactive, autonomous, results-oriented People person: excellent interpersonal relationship skills Builder mindset: ability to create processes or initiatives independently High responsiveness and adaptability Technical Skills (nice-to-have) Hub Spot, Salesforce, or other CRM platforms Linked In Sales Navigator, Apollo Note Only candidates with experience working in staffing and recruiting firms, or who have worked directly with HR or C‑level executives, and who understand the recruitment process, will be considered. Benefits Our company culture values agility, centers on its people, fosters teamwork, and provides room for proposing improvements and implementing changes that pave the way to success. We offer growth opportunities, additional vacation days, fully remote work based on objectives, versátil hours, connectivity support, a laptop and keyboard, plus English classes. #J-18808-Ljbffr

📌 Account manager - strategic accounts (Ciudad de México)
🏢 Workana
📍 Ciudad de México