We are seeking an organized and dependable Service Coordination Specialist to assist customers with coordinating services, managing details, and ensuring requests are handled accurately from start to finish. This role is well suited for someone who enjoys working with people, organizing information, researching options, and keeping multiple details on track.
Key Responsibilities
Communicate with customers to understand service needs, preferences, and priorities
Research available options and services based on individual customer requests
Coordinate reservations, services, and related arrangements
Review reservation and service details for accuracy and completeness
Communicate with service providers to confirm availability, details, and requested arrangements
Provide customers with confirmations, updates, and important information
Assist with modifications, special requests, and other service-related needs
Follow up with customers and service providers when additional information or action is required
Monitor details and deadlines associated with customer requests
Help identify solutions when changes or routine concerns arise
Maintain accurate and organized customer and service records




Ensure important information is communicated clearly and in a timely manner
Maintain ongoing customer relationships through professional communication and reliable follow-through
Stay informed about available services, options, and relevant industry information
Qualifications
Strong organizational and coordination skills
Clear and professional written and verbal communication
Excellent attention to detail and accuracy
Customer-focused and solution-oriented approach
Good research and information-gathering abilities
Ability to manage multiple requests, details, and priorities
Comfortable communicating with customers and service providers
Comfortable using online systems and digital communication tools
Ability to work independently and manage responsibilities effectively
Reliable follow-through and problem-solving skills
Previous experience in customer service, coordination, hospitality, reservations, administration, client relations, or a related field is helpful but not required
Training & Support
Remote work environment
Structured initial training
Ongoing role-specific training
Access to online tools and resources

📌 Service Coordination Specialist (Ciudad de México)
🏢 Newhorizonscareergroup
📍 Ciudad de México