Are you a Service Now professional looking to make a global impact? Corning Incorporated is building and growing our Service Now Center of Excellence in Monterrey, Nuevo León and we want to connect with talented professionals at all levels and specializations.

This is a posting, meaning we review applications on a rolling basis as new opportunities open. If Service Now is your craft, we want to hear from you.

ABOUT CORNING

Corning Incorporated is one of the world's leading innovators in materials science. For 175 years, we have applied our expertise in specialty glass, ceramics, and optical physics to develop category defining products that transform industries and enhance people's lives, from fiber optic cables that power the internet to advanced pharmaceutical packaging, automotive technology, and beyond.

Our Digital & IT (D& IT) team powers the global technology infrastructure that keeps Corning connected. The Service Now Center of Excellence in Monterrey is central to that mission and we're growing.

WHO WE' RE LOOKING FOR

We welcome applications from Service Now professionals across all disciplines, including:

ITOM / ITAM / SACM-CMDB Engineer — Discovery, Service Mapping, HAM/SAM Pro, CMDB Governance Process Analyst — ITSM Processes, ITIL, SLA Management, Continuous Improvement Business Analyst — Requirements, User Stories, UAT, Stakeholder Engagement Product Designer – AI, Moveworks & Now Assist — Gen AI, Virtual Agent, NLP, UX Design Technical Lead / Architect — Architecture, Integration Hub, Platform Governance, Team Mentorship Developer / Administrator — Glide Script, Flow Designer, Custom Applications, Platform Configuration

Whether you are mid-level or a seasoned architect, we want to connect with you.





WHAT YOU MAY BE DOING Designing, building, and maintaining Service Now solutions across ITSM, ITOM, ITAM, HRSD, and custom applications Managing and evolving CMDB/SACM strategies, Discovery automation, and asset lifecycle management Analyzing, documenting, and improving IT service management processes aligned with ITIL best practices Gathering and translating business requirements into clear, actionable Service Now platform solutions Designing AI-powered employee experiences using Now Assist, Moveworks, and Virtual Agent Architecting and governing enterprise-grade integrations between Service Now and global business systems Leading platform upgrades, technical roadmaps, and governance standards Mentoring engineers, conducting code reviews, and elevating the team's technical standard Partnering with global stakeholders across IT, HR, Finance, and Operations

SKILLS & EXPERIENCE WE VALUE Service Now Platform (any module or specialization) ITSM / ITOM / ITAM / CMDB / SACM Now Assist / Gen AI / Moveworks / Virtual Agent Java Script / Glide Script / Flow Designer / Integration Hub REST / SOAP APIs / MID Server ITIL v4 Framework Agile / Scrum Delivery Requirements Analysis / Process Design / UAT Reporting, Dashboards & KPI Development Stakeholder Management & Communication

CERTIFICATIONS THAT STAND OUT





CSA – Certified System Administrator CAD – Certified Application Developer CIS-ITSM / CIS-ITOM / CIS-HAM / CIS-SAM / CIS-HRSD / CIS-VR CTA – Certified Technical Architect ITIL v4 Foundation or higher AWS / Azure Certified SAFe Agile

EDUCATION Bachelor's degree in computer science, Information Technology, Systems Engineering, Business Administration, or a related field Service Now certifications (any level) are strongly valued Master's degree or AI/ML coursework is a plus for senior and lead-level roles

LANGUAGE REQUIREMENT Business level English proficiency required (written and verbal)

You will collaborate with global teams across the Americas, Europe, and Asia-Pacific

WHY CORNING IN MONTERREY?

Global Exposure — Collaborate with teams across 4 continents

Career Growth — Clear advancement paths within D& IT

AI-First Innovation — Work on emerging Gen AI and automation solutions

Competitive Benefits Package

Learning & Development Investment

Inclusive & Collaborative Culture

Meaningful Work — Your contributions impact a 170+ year legacy of innovation

ABOUT THIS POSTING

This is a generic talent pipeline posting. Corning's D& IT team actively reviews applications on a rolling basis as Service Now opportunities become available in Monterrey.

Applying here connects you directly to our talent network a recruiter will be in touch when a matching role opens.

We encourage all Service Now professionals from mid-level practitioners to senior architects to apply.

Location: Monterrey, Actual León, Mexico

Function: Digital & IT (D& IT)

Type: Evergreen / Ongoing Pipeline

Corning Incorporated is an Equal Opportunity Employer.

📌 Servicenow professional — all levels & specializations (Monterrey)
🏢 Corning
📍 Monterrey