GENERAL FUNCTION A rewarding position for an i ndividual that i s highly organized, self-motivated, detail-oriented and customer-service focused. Responsible for handling i ncoming calls and administration duties to a l oyal customer base where patient care always comes first. MAJOR DUTIES & RESPONSIBILITIES Answer all calls i n a professional and friendly manner. Appropriately manage a queue of patient phone calls. Direct phone calls to other departments as directed. Maintain a database of correct patient information Efficiently schedule appointments for multiple doctors across several offices. Initiate calls to patients as requested i n a timely and efficient manner. Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce)



or other strategies as taught by the manager. Cultivate an organized and orderly atmosphere Achieve established Scheduling Specialist goals and objectives. All other duties as assigned by management BASIC QUALIFICATIONS AA or BA/BS desired 1-3 years prior healthcare/call center experience preferred. Adaptable and versátil with the ability to multitask. Self-motivated and detail-oriented. Must present a professional appearance Able to withstand long periods of desk work Want to know more about working at Essilor Luxottica? #J-18808-Ljbffr

📌 Scheduling specialist (Colón)
🏢 Fashion United
📍 Colón