Customer Support Team Lead - KPI-Driven Ops & Coaching (Ciudad de México)

Customer Support Team Lead - KPI-Driven Ops & Coaching (Ciudad de México)

04 sep
|
inDrive
|
Ciudad de México

04 sep

inDrive

Ciudad de México

inDrive is expanding its Customer Support team in Mexico. We seek a Group Lead to monitor service metrics, guide a 20-agent team, and drive KPI attainment while collaborating with HR/QA/Training. Strong coaching, real-time monitoring, and policy adherence are essential.
The role requires English at B2-C1, hands-on leadership in a fast-paced environment, and experience across BPO/logistics/ecommerce domains. Competitive salary and growth opportunities offered.

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📌 Customer Support Team Lead - KPI-Driven Ops & Coaching (Ciudad de México)
🏢 inDrive
📍 Ciudad de México

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