Client Support: Whether through email, chat, phone IT Support Client respond to a client questions and provide accurate solutions.

Troubleshooting: Diagnose and solve various problems clients experience, offering solutions or escalating them to the appropriate department when necessary.

Customer Education: guide clients on how to use products effectively, making sure they understand the features and benefits.

Process Improvement: Recommend process improvements and contribute to the development of new support policies and procedures.

Documentation: Specialists keep records of clients interactions and transactions, noting details of inquiries, complaints, and feedback, as well as actions taken.

Experiencia con atención al cliente

Flexibilidad de horarios

Ingles conversacional 70%

Carrera afín.

Conocimientos de IT.

Uso de Softwares

Cableado y conocimiento de red

Atención a áreas administrativas y operativas

Conocimiento de limpieza de computadoras

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📌 Soporte al Cliente IT (Centro-Norte)
🏢 Encore Aerospace México, de C.V. (A Boeing Company
📍 Centro-Norte