Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

Job Description
Roles and Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer, Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market





Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

Bachelor's degree from an accredited university or college

Relevant experience in the Services & Customer Service Management in the Power Generation Industry

Strong oral and written communication skills.

Demonstrated ability to analyze and resolve problems.

This position requires prior experience in a customer facing role.

The candidate should be willing and able to travel at least 50% of the time.

Desired Characteristics

Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants.

Demonstrated ability to analyze and resolve problems.

Ability to document, plan, market, and execute programs.

This position can only be based in Veracruz (client site), Mexico City or Queretaro (availability to travel often to client site)

Additional Information
Relocation Assistance Provided: Yes

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📌 Contract Performance Manager for Tuxpan and Braskem (Nezahualcóyotl)
🏢 GE Vernova
📍 Nezahualcóyotl